Privacy Policy

Last updated: 12 November 2026

This page explains what personal data Eleven collects through Eleven (our AI assistant and booking system), why, and how it's handled.

Who we are

Eleven, , Ireland. Contact: info@elevenchauffeurs.com / .

What we collect

• Account details: name, email, phone number, and login credentials, if you register an account.
• Journey details: pickup and drop-off addresses, dates, times, number of passengers, flight details if you give them, and any notes you add.
• Conversations with Eleven: the questions you ask and the answers given, so we can review and improve them.
• Enquiry (lead) details: if you ask Eleven to have our team get in touch, and only after you say yes to being contacted, we save your name, phone number and/or email, what you're interested in, when suits you to be contacted, the last few messages of that chat, and when you agreed. The details are emailed to our team so we can follow up.
• Payment/balance records, if your account has a prepaid balance — amounts and transaction history, not card details (we don't process card payments through Eleven).

Why we collect it

To provide the service you're asking for: answering your questions, managing bookings, keeping your account secure, and improving Eleven's knowledge base over time. We don't use your data for advertising, and we don't sell it to anyone.

Who we share it with

We use a small number of service providers ("processors") to run Eleven:

• Google Firebase — hosting our database and handling secure login.
• Anthropic — the AI provider that generates Eleven's responses to your messages.
• Resend — sending account-related emails (registration, password resets).

These providers process data on our behalf under their own data protection agreements. Some may process data outside the EU/EEA (e.g. the US); where that happens, it's covered by appropriate safeguards such as Standard Contractual Clauses.

Cookies & local storage

Eleven does not use advertising or tracking cookies, and we don't run analytics tools that track you across sites. If you log in, your browser stores a login token using "local storage" (similar to a cookie) purely so you stay logged in — this is strictly necessary for the service to work and is not used for tracking or advertising.

Enquiries (leads)

We only use your enquiry details to contact you about what you asked about. We don't add you to a mailing list or share your details with anyone else for marketing. Your consent is the basis for this: you can withdraw it at any time by telling us, and we will delete your details. We delete enquiries once they are dealt with and no longer needed, and at your request.

How long we keep it

We keep account and booking data for as long as your account is active, or as needed for legitimate business/legal reasons (e.g. financial records). You can ask us to delete your account and data at any time.

Your rights

Under GDPR, you have the right to access, correct, or request deletion of your personal data, and to object to how it's processed. To exercise any of these, contact us at info@elevenchauffeurs.com.

Questions

If you have any questions about this policy or how your data is handled, contact us at info@elevenchauffeurs.com or .

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